Returns + Exchanges


Nour Hage Limited guarantees to exchange or refund any full price item if you are not completely happy. Goods must be returned to us in condition as sold, within 14 days of dispatch. Refunds will be credited to your original method of payment once goods are received and checked. All SALE items can be returned for an exchange or Credit Note only-no refunds will be issued.

If you chose to return goods, unless they are proven faulty, you will be required to arrange and pay for it’s registered return to us. We will refund the cost of postage after you are able to demonstrate that the item returned is faulty. After three months, we retain the right to refuse the return of faulty goods.

To return your item/s: Complete the returns form provided and securely package the items. If you do not have a form please send an email to and a form will be sent to you. We will not be held liable for items lost/damaged in transit and therefore strongly suggest that you send your parcel 'Tracked/Signed for'.

Post the items/s and return form to:

Nour Hage
204, 8 Anglers Lane
NW5 3DG,

Your UK statutory rights are not affected by our returns policy.